Terms & Conditions

TERMS & CONDITIONS

HVALHOLM IS HOSTED ON WIX.COM, THEY PROVIDE US WITH THE ONLINE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.

THIS WEBSITE IS OWNED AND OPERATED BY HVALHOLM WHICH IS A UK REGISTERED SOLE TRADER BUSINESS RUN INDEPENDENTLY BY RHEA KAY. THROUGHOUT THE SITE, THE TERMS “WE”, “US” AND “OUR” REFER TO HVALHOLM AND RHEA KAY.

WE OFFER THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS AND SERVICES AVAILABLE FROM THIS SITE TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, POLICIES AND NOTICES STATED HERE. BY VISITING OUR SITE AND/OR BUYING SOMETHING FROM US, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS SET OUT AND ANY ADDITIONAL TERMS AND CONDITIONS AND POLICIES WE MAKE REFERENCE TO OR LINK TO. THESE TERMS APPLY TO ALL USERS OF THE SITE, PLEASE READ THEM CAREFULLY.

1. TERMS OF USE

IN ORDER TO USE OUR WEBSITE AND/OR RECEIVE OUR SERVICES, YOU MUST BE AT LEAST 14 YEARS OF AGE, OR OF THE LEGAL AGE OF MAJORITY IN YOUR JURISDICTION, AND POSSESS THE LEGAL AUTHORITY, RIGHT AND FREEDOM TO ENTER INTO THESE TERMS AS A BINDING AGREEMENT. YOU ARE NOT ALLOWED TO USE THIS WEBSITE AND/OR RECEIVE SERVICES IF DOING SO IS PROHIBITED IN YOUR COUNTRY OR UNDER ANY LAW OR REGULATION APPLICABLE TO YOU.

2. INFORMATION ACCURACY AND CHANGES TO SERVICE

THE INFORMATION SHARED THROUGHOUT THIS WEBSITE AND ITS PRODUCTS AIMS TO BE AS ACCURATE AS POSSIBLE. WE TAKE CARE TO ENSURE ACCURACY BUT OCCASIONALLY THERE MAY BE INACCURACIES, OMISSIONS OR TYPOGRAPHICAL ERRORS. IN SUCH CASE WE WILL AIM TO CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU AND TO MAKE ANY AMENDMENTS.

WE RESERVE THE RIGHT TO: CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS; CHANGE OR UPDATE INFORMATION; WITHDRAW THE ITEM FROM SALE OR CANCEL ORDERS WITHOUT PRIOR NOTICE. WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. FROM TIME TO TIME WE MAY CHANGE THE DESIGN AND SPECIFICATION OF OUR PRODUCTS AND PRODUCT DESCRIPTIONS, AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE MAY ALSO WITHDRAW PRODUCTS FROM SALE WITHOUT NOTICE.

WE MAY, WITHOUT PRIOR NOTICE, CHANGE THE SERVICES; STOP PROVIDING THE SERVICES OR ANY FEATURES OF THE SERVICES WE OFFER; OR CREATE LIMITS FOR THE SERVICES. WE MAY PERMANENTLY OR TEMPORARILY TERMINATE OR SUSPEND ACCESS TO THE SERVICES WITHOUT NOTICE AND LIABILITY FOR ANY REASON, OR FOR NO REASON.

3. TERMS OF SALE

WHEN BUYING AN ITEM YOU AGREE THAT: (I) YOU ARE RESPONSIBLE FOR READING THE FULL ITEM LISTING BEFORE MAKING A COMMITMENT TO BUY IT; (II) YOU ENTER INTO LEGALLY BINDING CONTRACT TO PURCHASE AN ITEM WHEN YOU COMMIT TO BUY AN ITEM AND YOU COMPLETE THE CHECK-OUT PAYMENT PROCESS; (III) YOU WILL PROVIDE CURRENT, COMPLETE AND ACCURATE BILLING AND SHIPPING INFORMATION FOR ALL PURCHASES MADE AT OUR STORE; (IV) YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR OWN RISK.

WE RESERVE THE RIGHT TO REFUSE ANY ORDER OR REFUSE SERVICE TO ANYONE, FOR ANY REASON AT ANY TIME. IN THE EVENT THAT WE MAKE A CHANGE TO OR CANCEL AN ORDER WE WILL ATTEMPT TO CONTACT YOU FROM THE INFORMATION YOU HAVE PROVIDED US WITH.

4. PAYMENT TERMS

PAYMENTS ON OUR SITE ARE PROCESSED BY WHICH EVER PAYMENT METHOD YOU CHOSE: CREDIT OR DEBIT CARD BY WIX, OR PAY PAL. THE WIX STORES CHECKOUT PROCESS IS SECURED BY HTTPS / TLS ENCRYPTION. ADDITIONALLY, WIX STORES ONLY WORKS WITH PAYMENT GATEWAYS THAT OFFER THE HIGHEST LEVEL OF SECURITY CERTIFICATION (PCI DSS LEVEL 1).

FOR MORE INFORMATION ABOUT HOW PAYMENT INFORMATION IS ENCRYPTED AND SECURED, PLEASE CONTACT YOUR CHOSEN PAYMENT GATEWAY.

5. RETURNS AND REFUNDS

OUR RETURNS AND REFUND POLICY IS OFFERED IN ADDITION TO YOUR LEGAL RIGHTS. WHEN YOU BUY GOODS FROM A BUSINESS, IN LAW YOU HAVE A NUMBER OF RIGHTS AS A CONSUMER. THESE INCLUDE THE RIGHT TO CLAIM A FULL OR PARTIAL REFUND, REPLACEMENT, REPAIR AND/OR COMPENSATION WHERE THE GOODS ARE DAMAGED, FAULTY OR MISDESCRIBED. IN SUCH INSTANCES, PLEASE SEND AN E-MAIL TO HELLO@HVALHOLM.COM WITH PROOF OF PURCHASE, AND KINDLY EXPAIN THE ISSUE WITH ALONG WITH PHOTOGRAPHS OF THIS. WE WILL CHECK THE ISSUE AND ARE HAPPY TO RESOLVE THIS WITH YOU.

IN ADDITION TO YOUR LEGAL RIGHTS, OUR POLICY ALLOWS YOU 21 DAYS FROM THE DATE YOU RECEIVE YOUR GOODS TO RETURN IF YOU SIMPLY CHANGE YOUR MIND.

FOR FURTHER INFORMATION, PLEASE READ OUR FULL RETURNS AND REFUND POLICY AS PROVIDED ON THIS SITE.

6. INTELLECTUAL PROPERTY

THE SERVICE AND ALL MATERIALS THEREIN OR TRANSFERRED THEREBY, INCLUDING, WITHOUT LIMITATION, IMAGES, TEXT, GRAPHICS, LOGOS, PATENTS, COPYRIGHTS, PHOTOGRAPHS, AUDIO, VIDEOS, PRODUCTS AND ALL INTELLECTUAL PROPERTY RIGHTS RELATED THERETO, ARE THE EXCLUSIVE PROPERTY OF HVALHOLM AND RHEA KAY. EXCEPT AS EXPLICITLY PROVIDED HEREIN, NOTHING IN THESE TERMS SHALL BE DEEMED TO CREATE A LICENSE IN OR UNDER ANY SUCH INTELLECTUAL PROPERTY RIGHTS, AND YOU AGREE NOT TO SELL, LICENSE, RENT, MODIFY, DISTRIBUTE, COPY, REPRODUCE, TRANSMIT, PUBLICLY DISPLAY, PUBLICLY PERFORM, PUBLISH, ADAPT, EDIT OR CREATE DERIVATIVE WORKS THEREOF.

7. INDEMNIFICATION

YOU AGREE TO INDEMNIFY AND HOLD HVALHOLM AND RHEA KAY HARMLESS FROM ANY DEMANDS, LOSS, LIABILITY, CLAIMS OR EXPENSES (INCLUDING ATTORNEYS’ FEES), MADE AGAINST THEM BY ANY THIRD PARTY DUE TO, OR ARISING OUT OF, OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR ANY OF THE SERVICES OFFERED ON THE WEBSITE.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HVALHOLM AND RHEA KAY, BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HVALHOLM AND RHEA KAY SSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; AND (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN.

9. NEWSLETTER

SHOULD YOU SIGN UP TO OUR NEWSLETTER YOU AGREE TO RECEIVE FROM TIME TO TIME UPDATES, PROMOTIONAL MESSAGES FROM US BY THE EMAIL ADDRESS YOU PROVIDE US WITH. IF YOU DON'T WANT TO RECEIVE SUCH EMAILS FROM US – PLEASE NOTIFY US AT ANY TIME.

10. EXTERNAL LINKS

LINKS ON THIS SITE MAY DIRECT YOU TO THIRD-PARTY WEBSITES THAT ARE NOT AFFILIATED WITH US. WE ARE NOT RESPONSIBLE FOR THEIR CONTENT OR LIABLE FOR ANY HARM OR DAMAGES RELATED TO THE PURCHASE OR USE OF ANYTHING YOU MAY BUY FROM THEM. WE ARE ALSO NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS.

11. PRIVACY

YOUR SUBMISSION OF PERSONAL INFORMATION THROUGH THE STORE IS GOVERNED BY OUR PRIVACY POLICY. WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS. WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM. WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY. WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.

WE USE COOKIES TO IMPROVE YOUR EXPERIENCE OF OUR SITE. A COOKIE IS A SMALL FILE THAT IS DOWNLOADED ONTO YOUR COMPUTER WHEN YOU VISIT A WEBSITE. IT ALLOWS US TO RECOGNISE AND TAILOR OUR SITE TO YOU AND IT WON’T HARM YOUR COMPUTER. IF YOU PREFER, YOU CAN RESTRICT, BLOCK OR DELETE COOKIES BY CHANGING YOUR BROWSER SETTINGS BUT THAT MAY MEAN THAT YOU WON’T BE ABLE TO ADD AND BUY PRODUCTS FROM OUR STORE. IF YOU WANT TO DO THIS PLEASE CHECK THE HELP SECTION OF YOUR BROWSER TO LEARN HOW TO CHANGE YOUR PREFERENCES.

FOR FURTHER INFORMATION, PLEASE READ OUR FULL PRIVACY POLICY AS PROVIDED ON THIS SITE.

12. SECURITY

HVALHOLM TAKES SECURITY SERIOUSLY AND WE TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DETAILS. HOWEVER, WE CANNOT GUARANTEE THE SECURITY OF ANY DATA YOU DISCLOSE ONLINE. YOU ACCEPT THE INHERENT SECURITY RISKS OF PROVIDING INFORMATION OVER THE INTERNET AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH UNLESS THIS IS DUE TO OUR NEGLIGENCE OR WILFUL DEFAULT.

13. CHANGES TO TERMS OF SERVICE

YOU CAN REVIEW THE MOST CURRENT VERSION OF THE TERMS OF SERVICE AT ANY TIME AT THIS PAGE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO UPDATE, CHANGE OR REPLACE ANY PART OF THESE TERMS OF SERVICE BY POSTING UPDATES AND CHANGES TO OUR WEBSITE. WE MAY, WITHOUT PRIOR NOTICE, CHANGE THE SERVICES; STOP PROVIDING THE SERVICES OR ANY FEATURES OF THE SERVICES WE OFFER, OR CREATE LIMITS FOR THE SERVICE. WE MAY PERMANENTLY OR TEMPORARILY TERMINATE OR SUSPEND ACCESS TO THE SERVICES WITHOUT NOTICE AND LIABILITY FOR ANY REASON, OR FOR NO REASON.

IT IS YOUR RESPONSIBILITY TO CHECK OUR WEBSITE PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF OR ACCESS TO OUR WEBSITE OR THE SERVICE FOLLOWING THE POSTING OF ANY CHANGES TO THESE TERMS OF SERVICE CONSTITUTES ACCEPTANCE OF THOSE CHANGES. IF YOU DO NOT AGREE TO ANY OF THESE TERMS OR ANY FUTURE VERSION OF THE TERMS, DO NOT USE OR ACCESS (OR CONTINUE TO ACCESS) THE WEBSITE OR THE SERVICE.

14. CONTACT INFORMATION

ANY QUESTIONS OR COMMENTS ABOUT THE TERMS OF SERVICE SHOULD BE SENT TO US BY EMAIL AT HELLO@HVALHOLM.COM.